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Note: Please note that the crash log files only collect product or hardware related information and does not contain your personal information. We may contact you to acquire more information, or notify you once there is a solution or fix.

Your e-mail address: It is recommend that you use the same e-mail address as you used to register with CyberLink.

Problem Description: fill in the detailed, specific steps that describe what operations you were performing before the problem occurred.

This will help us improve our future product development. We appreciate you clicking Send Report button to submit the crash reports via CyberLink Issue Reporter including the following information. Continuing to work may make the problem worse. Always restart the computer to refresh its memory after a system error occurs.

It is strongly suggested that you frequently save all your projects, files and photos first to prevent any data from going missing.

Please ensure you close all other applications while installing CyberLink PowerDVD.

You can try to remove CyberLink PowerDVD from the Control Panel, restart your system, and then re-install the program again. Sometimes there may be some problems during the installation. Removing and reinstalling CyberLink software.To maximize the available RAM and reduce the chance that another application conflicts with the application, close all open applications (including virus-protection utilities). Run the application while no other applications are running.If you lack administrator access privileges, the CyberLink application might be unable to access the necessary files it needs. Make sure you are logged in as an Administrator.This is because a large amount of memory space is required for buffering. Check whether the installed drive has enough space on it.If you have any problem installing graphics card drivers, please contact your computer manufacturer or the manufacturer of the display and sound cards for the latest drivers. You can download the latest driver from the AMD / NVIDIA / Intel’s web site. Update graphics card driver to the latest.

Make sure your system meets the minimum requirements for the software. Ensure your CyberLink PowerDVD is up-to-date.There are many reasons which may cause a crash issue. When CyberLink software encounters an unexpected situation and crashes, you may see the CyberLink Issue Reporter window, displaying the error message " PowerDVD.exe has stopped working."